第三十四章 曹刿论战(第2页)
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如果欺负她的是几个大汉,许纯良肯定马上过去帮她出气,可听说是一帮老太太,这可不好对付,许纯良道:“我走得时候不是好好的吗?怎么突然搞得这么紧张?”
程小红只顾着哭,没回答他的问题。
许纯良也觉得没意思,办公室里就他们两个,程小红哭个不停,他听着心烦于是脱了工作服准备下班,刚走出办公室,就遇到了周文斌,周文斌脸上多了几道血痕,一看就是被人给挠的,一张脸气得青一块紫一块。
许纯良还是第一次见他如此狼狈:“周主任,您这是从哪儿回来啊?”
周文斌怒火攻心,正无处泄呢:“你干啥去了?一整天不见你人!”
“不是您让我去卫生局开会吗?”
周文斌都被气糊涂了,怎么又把这茬给忘了,叹了口气,指了指办公室,意思是进去说。
许纯良看热闹不嫌事大,跟着回了办公室,自己不在的这一天看来生了不少的事情,医务处损兵折将,看外形就知道这俩人在和患者的交锋中惨败。
周文斌回到自己的座位坐下,拿起大茶缸子,现里面已经没水了。
许纯良在行政也混了段时间了,颇有些眼力劲儿,赶紧帮他去续水。
周文斌接过他递来的茶:“小许,我刚都气晕了,你别往心里去啊。”
许纯良笑道:“头儿,您脾气这么好,谁能把你气成这个样子?”
周文斌叹了口气:“还不是美容中心的那件破事,我说不去吧,他们一个劲打电话非让我过去,不知道佟美丽从哪儿弄来一帮泼妇,见人就骂,我只不过劝了两句,你看把我给挠的。”
程小红抬起头来,看到周文斌的狼狈相,忽然意识到自己只是被骂还算幸运,噗嗤一声笑了起来。
周文斌瞪了她一眼,这妮子怎么幸灾乐祸呢?果然,让一个委屈的人心情尽快好起来的办法就是让她认识到有人比她更惨,她顿时会感到人生还是美好且幸运的。
程小红也意识到自己不该笑,借口晚上有约会,赶紧逃离了现场,如果继续逗留下去,看到周文斌那张脸还会绷不住笑。
周文斌把今天的情况从头到尾说了一遍,他也是一肚子郁闷,不然也不会跟下属说那么详细。
许纯良听他说完,叹了口气道:“周主任,我作为一个旁观者能不能表点意见?”
周文斌心说你可不是旁观者,你是我们医务处的一份子:“太能了啊!我也想听听你们年轻人的意见。”
“我们应该先安抚住患者的情绪,不管他们提出什么要求,都要先给他们希望,让他们认为医院会认真考虑他们的诉求。”
周文斌点了点头:“缓兵之计?”
“不错,就是缓兵之计啊,曹刿论战你应该知道,一鼓作气,再而衰三而竭,先消磨掉他们的戾气,为下一步谈判做好准备,尽快调查出他们的家庭背景和社会关系,只要是人就会有弱点,只要找到了他们的弱点也就找到了解决问题的办法。”
周一冲下新书榜,求月票,推荐票,收藏,全方位立体支持,谢谢各位!
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